HELP CENTER
Pro Premier Services
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You have full access to our PRO Premier Benefits!
- You have access to help from a dedicated PRO team.
- You have the PRO Service Team at your fingertips with the PRO Hotline.
- Express Pickup allows you to call before you arrive and have product ready for you to pick up.
- Get jobsite delivery, where you need it when you need it.
- FREE up to 7-day product storage available onsite.
- Free design services, so you can have a design expert help you or your clients develop your job.
- Samples of products available to share with your clients.
- Any job size – from 500 to 50,000 sq ft – we have the inventory to cover it.
- Commercial business accounts available to accommodate larger jobs.
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PRO Premier Rewards is our way of thanking you for your business! The program is exclusive to our professional customers. Pros can earn points with their flooring purchases, as well as their customer’s purchases, that can be redeemed for gifts such as electronics, sporting goods, travel, and other exciting merchandise. In addition, PRO Premier Rewards members can take advantage of special discounted rates on business and marketing tools, access health and business insurance, and more!
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No! It is completely free to join!
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Click here to login using your Floor & Decor PRO ID, or see your local PRO Team to enroll in person.
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Each month members can earn one point per dollar spent up to $3,000 and three points per dollar over $3,000.
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The PRO Premier app offers the ability to shop for products, create and share quotes with your customers, review active order status and order history, organize client orders, check in-store inventory, look up store information, check your PRO Premier Rewards point balance, and much more!
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Yes! The PRO App is available for both iPhone and Android-based phones.
For iPhone users, simply search the Apple App store for Floor & Decor, or click here to download.
For Android users, search the Google Play Store for Floor & Decor, or click here to download.
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The PRO Flooring Catalog is an online resource available for you to shop Floor & Decor’s full inventory with your customers. Review product styles, installation methods, and more at your own pace with your own branding, without pricing, allowing you to customize quotes for your customers. To set up an account and get started, click here. It's that easy!
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Finding a qualified professional for your flooring project does not have to be a difficult task. Be sure to ask these questions for an easier decision making process. For more information:
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Lunch & Learns are in-store learning events held in partnership with our suppliers. You can learn about the latest installation techniques, product updates and trends, all while enjoying a free lunch on us! To find out when our next event is in your area, contact your local PRO Team.
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An Industry Networking Event is held once a year in each one of our stores. It’s a night to visit with your colleagues in the industry, interact with flooring and installation material suppliers, enjoy a free dinner, and even win door prizes! To find out when our next event is in your area, contact your local PRO Team.
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Still Have Questions?