How can I find out if an item is available for in-store pick up?

At the top right corner of the website, you can click the store location tab to confirm your neighborhood Floor & Decor. Once that has been confirmed, simply find the product you’re interested in. From the product page, it’ll inform you if the item is available for pickup at your preferred location!

What do I need to bring when I pick up my online order?

Customers must provide three (3) items of verification at the time of pick up. You must provide your online sales receipt, a picture ID, and the purchasing credit card you used to make your purchase online.

What if I am not on the authorized person pick-up list?

The customer must authorize someone other than the customer, such as a contractor or delivery service, to pick up merchandise. Authorization must be given at the time of purchase, and the customer should provide the pick-up person's information to the store fulfilling the order. Anyone not on this list, regardless of possession of original receipt, wishing to obtain your merchandise must first be validated (in person) by the customer.

What if I don't have a valid government-issued I.D.?

The person(s) authorized to pick up materials must have a government-issued photo I.D. for verification.

What if I can't take the full order in my vehicle due to weight or size?

Floor & Decor offers up to 7 days of free storage, starting from the purchase date. Customers can pick up the product at any point within the first week during warehouse business hours.

What if I need to purchase more product?

You can place an online order via our website, flooranddecor.com, or make an in-store purchase.

How do I pick up a countertop?

It is not required but strongly recommended for a countertop pick up that you bring the proper transportation equipment such as an A-frame to load and secure the countertop safely. An A-frame helps ensure that the movement of the countertop is kept to a minimum when properly secured to help prevent potential damage. If you do not have an A-frame, a waiver will need to be signed.

What do I do once my order is loaded?

MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is the customer's responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color, dye lots for porcelain and ceramic products, and verify all labels on wood product to ensure accuracy before leaving the store. Any discrepancies between the customer's inspection and the purchased merchandise, as reflected upon the sales receipt, must be determined before leaving the premises, and a manager must be notified. By signing your receipt at the time of pick-up, your signature will constitute your agreement that your order has been received in FULL and that it is ACCURATE. Once you have left the premises, no exceptions will be made.

Can I have my contractor pick up my product if I already paid for it?

To allow someone other than yourself to pick up merchandise (like a contractor or delivery service), you must authorize Floor & Decor to release your merchandise by entering the pickup person’s information at checkout. Anyone not on this list wishing to obtain your merchandise must first be validated (in person) by you, the customer, regardless of possession of original receipt at the time of pickup. The person(s) authorized to pick up materials must have a government-issued photo I.D. for verification.

Can I store my purchase at Floor & Decor until I’m ready to pick it up?

Floor & Decor is pleased to offer up to 7 days of free storage from the date of purchase. A storage fee of $10 per day after the first 7 days will be applied to any order that has not been completely picked up. Any applicable storage fees must be paid in full before materials will be released.

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HELP CENTER

Storage & Pickup

How can I find out if an item is available for in-store pick up?

At the top right corner of the website, you can click the store location tab to confirm your neighborhood Floor & Decor. Once that has been confirmed, simply find the product you’re interested in. From the product page, it’ll inform you if the item is available for pickup at your preferred location!
Read more
What do I need to bring when I pick up my online order?

Customers must provide three (3) items of verification at the time of pick up. You must provide your online sales receipt, a picture ID, and the purchasing credit card you used to make your purchase online.
Read more
What if I am not on the authorized person pick-up list?

The customer must authorize someone other than the customer, such as a contractor or delivery service, to pick up merchandise. Authorization must be given at the time of purchase...
Read more
What if I don't have a valid government-issued I.D.?

The person(s) authorized to pick up materials must have a government-issued photo I.D. for verification.
Read more
What if I can't take the full order in my vehicle due to weight or size?

Floor & Decor offers up to 7 days of free storage, starting from the purchase date. Customers can pick up the product at any point within the first week during warehouse business hours.
Read more
What if I need to purchase more product?

You can place an online order via our website, flooranddecor.com, or make an in-store purchase.
Read more
How do I pick up a countertop?

It is not required but strongly recommended for a countertop pick up that you bring the proper transportation equipment such as an A-frame to load and secure the countertop on safely. An A-frame helps ensure that the movement of the countertop is kept to a minimum when properly secured to help prevent potential damage. If you do not have an A-frame, a waiver will need to be signed.
Read more
What do I do once my order is loaded?

MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is the customer's responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color...
Read more
Can I have my contractor pick up my product if I already paid for it?

To allow someone other than yourself to pick up merchandise (like a contractor or delivery service), you must authorize Floor & Decor to release your merchandise by entering the pickup person’s information at checkout. Anyone not on this list wishing to obtain your merchandise must first be validated (in person) by you, the customer, regardless of possession of original receipt at the time of pickup. The person(s) authorized to pick up materials must have a government-issued photo I.D. for verification.
Read more
Can I store my purchase at Floor & Decor until I’m ready to pick it up?

Floor & Decor is pleased to offer up to 7 days of free storage from the date of purchase. A storage fee of $10 per day after the first 7 days will be applied to any order that has not been completely picked up. Any applicable storage fees must be paid in full before materials will be released.
Read more

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